About CSC


About the Program
The Corporate Service Corps was launched in 2008 to help provide IBMers with high quality leadership development while delivering high quality problem solving for communities and organizations in emerging markets. The program empowers IBM employees as global citizens by sending groups of 10 – 15 individuals from different countries with a range of skills to an emerging market for four week community-based assignments. During the assignment, participants perform community-driven economic development projects working at the intersection of business, technology, and society.
This program increases IBM’s understanding and appreciation of growth markets while creating global leaders who are culturally aware and possess advanced teaching skills. The Corporate Service Corps offers a triple benefit: leadership development for the IBMers, leadership training and development for the communities, and greater knowledge and enhanced reputation in the growth markets for IBM.
Since its launch in 2008, the Corporate Service Corps has had a positive impact of the lives of more the 140,000 people through skills transfer and capacity building. Many thousands more have been positively impacted through the services of the organizations the Corporate Service Corps has supported. The Corporate Service Corps program has sent over 2400 participants on over 200 teams to more than 30 countries around the world. The participants come from over 50 countries and have served communities in Argentina, Brazil, Cambodia, Chile, China, Colombia, Egypt, Ethiopia, Ghana, India, Indonesia, Kazakhstan , Kenya, Malaysia, Mexico, Morocco, Nigeria, Peru, The Philippines, Poland, Romania, Russia, Senegal, South Africa, Sri Lanka, Taiwan, Tanzania, Thailand, Tunisia, Turkey, Vietnam, UAE and Ukraine . The program continues to expand to new locations each year.

The Flight and First Day

Departed Toronto in -8 celcius weather.  It was a short flight to Montreal with no delays.  Then a quick layover and off to Paris in the Premium Economy class.  The food was quite good and flight very smooth.  No window seat though, so no pictures to post.

In Paris I had a longer layover (4 hours) due to a delay at the airport because of very strong winds.  The winds were so strong that the plane was shaking when standing still on the runway.


After a 9 hour flight I finally landed in Delhi.  It was almost midnight, but it was still really hot.  The heat hit you right as you exited the plane.

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I was met by Smitha at the airport which was super busy.  There were tons of people with cards waiting for arriving visitors.  I was driven to the hotel, took a shower after 24 hours of travelling and went to sleep for a few hours (it was 2:30 am and we were all meeting at 6:00 am to catch the train to Ludhiana).


From Delhi to Ludhiana

Woke up before 6am to get ready and head down to meet the team.  This was the first time I got to meet everyone face to face.  It was quite exciting.  Everyone was in good spirits and ready to go.

We headed to the train station in cabs, and it only took a few minutes to get there.  Once there “coolies” or porters carried our luggage to the train.


The train ride to Ludhiana took around 4 hours and it was a comfortable ride.  We were served chai, and a meal.  Once in Ludhiana we once again took cabs to the hotel we would call home for the next month – Fortune Park Klassik.  The hotel is very nice and we were welcomed with a glass of juice and fresh flower garlands.  We met our local consultant Jaspreet with whom we headed out to lunch in our first auto-rickshaw ride!

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In the evening we walked to an area near by where there are shops and ATMs so that we can buy necessities and take out money.  By the end of the day we were beat, so we called it a night.  Tomorrow – we go to Chandigarh.

Chandigarh – Capital of Punjab

We woke up quite early and met up in the lobby eager to get going.  There was a 14 seater mini-bus waiting for us outside, and as it turns out that was perfect as there were 14 of us.  We took off for Chandigarh and what an adventure it was.  We quickly learned the rules of Indian inter-city driving…  basically there are no rules!  Well… maybe one, don’t crash head on with the oncoming traffic.


About 1000 “close calls” later we arrived in Chandigarh which is India’s one of the very few planned cities.  This is right away apparent in the grid type roads which all intersect at 90 degree angles, and each intersection is a roundabout.  Our first stop was the rock garden.   More about this here:  http://www.nekchand.com/about-the-garden and here:  http://en.wikipedia.org/wiki/Rock_Garden_of_Chandigarh

The rock garden was amazing, and we spent many hours there.  Here are some pictures:



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After the rock garden we were famished, so we headed to the lake for lunch in a lakefront restaurant.  We had some very tasty authentic Indian and non-authentic Chinese food.  It was getting late so we had to head back, but not before a quick stop at the rose garden, which is apparently the largest one in the world.  Unfortunately the season isn’t quite right so it was a nice walk in the park.  We returned to the hotel and discussed plans for the next day when we would have the kick off with our clients.


Monday February 10th

Today we met up at 9am in the team room (711) to perform a team building exercise.  Each person drew something about themselves and then shared with the team their background, IBM background, reason for taking part in CSC, and interesting stories.  Time passed quickly and at 11am we were ready to go meet our clients.  Each of the client teams met with their respective counterparts, and then the official opening was kicked-off by Mamtha Sharma, the Head of Corporate Citizenship & Corporate Affairs for IBM India.  After all the official introductions we enjoyed a tasty lunch with our clients and got right to business discussing their organizations and also the SOWs (Scopes of Work) to be performed.  Once again time went by quickly and before we know it we were saying goodbye for the day and parting our ways.

Monday evening we went to a famous Punjabi restaurant with Mamtha, Shuri and Jaspreet, and there we all shared our meals (as this has become the norm here, and we get to taste many more dishes).  This was Mamtha’s last day here as she was departing the next day so the meal was a nice send off.

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We slept very well after that meal 🙂

First full work day and Shruti’s going away party

We started the day in the team room (711).  As agreed with our clients we were going to spend the first day going over the details we received the day before, and also coming up with a strategy and an approach to the project.  We got right to work, set up a projector, and started a brain storming session.  As we were brainstorming we also did further research, identified some IBM resources we can use, and came up with a few preliminary suggestions for solutions.  We created a template for our presentations, an initial presentation, and identified requirements such as process documentation, what visits we will need to make to the classrooms, schools, and training sessions.  Other groups were out in the field or at their clients so he had a very quiet environment to complete our work.  We had lunch with Shruti where I decided to order the Pad Thai… this is where I found out that “Indian Pad Thai” is not necessarily like “Thai Pad Thai”.
Others had better luck, however the food took a really long time before it came out.  After lunch we continued working.  We finished when the other teams started returning.  Since today was Shruti’s last day before heading back to Mumbai the next day we decided to have a party in the team room.  The party was a hit and a good time was had by all.

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First Day at Bharti Office

At 8:30am right after breakfast we – the Bharti Foundation Team (Alessandra, Bernardo and Rafal) and Shruti departed for the Bharti Foundation office which is located in an Airtel building close to PAU (Punjab Agricultural University).  We were greeted by Mr. Vinay who showed us around the office and we were offered chai tea to get the day started.  We were set up at the workstations and configured on the network which took some tweaking.  We had a challenge to get onto both the regular and IBM network as the Bharti office connection has many services blocked.  In the end we managed to access most things.  We made a presentation to Mr. Vinay on our progress so far, and presented the requirements we will need for the SOW.  At lunch we went for nice walk in the area.

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The office was quiet that day as many people were out on assignments.  We finished off some much needed research for our project and headed back to the hotel.  For the next two days it is arranged for us to visit Ludhiana East and participate in Induction Training for new teachers.

Ludhiana East – Teacher Induction Training

We left in a taxi before 8am to make our way to Khanna where the Ludhiana East head office and training center is located.  We arrived a few minutes before 9am.  This trip was much better then the drive to Chandigarh, the highway had two or 3 lanes each way, and was separated by a median.  Also at that time of day there was not much traffic.  We were met by Mr. Ranjodth Singh (District Coordinator) and Mr. Pankaj Thakur (Trainer) and Mr. Harpreet Kabbye (Distict School Admninistrator).  We had a chance to ask them all kinds of questions about the training and the Ludhiana East district.  Shortly after 9am the class for the teachers (Induction training in which new teachers participate in) began and we sat in observing the process.  In our opinion the curriculum of the training and the level of interaction between the trainer and teachers were of very high quality.  The teachers interacted seamlessly with the trainer and seemed very eager to take part in the activities.  We were served a very flavorful lunch and continued observing the training.  We also had a chance to talk to the teachers.  Everyone had a high opinion of the training.

At the end of the day we made plans to come back the next day and visit some schools with Mr. Ranjodth and Mr. Harpreet.  We returned to the hotel and discussed the day.

Ludhiana East – School Visits

Once again we left early and arrived at the Ludhiana East office where we were met by Mr. Pankaj and Mr. Harpreet.  We departed for the first school with Mr. Harpreet, where we were met by Mr. Ranjodth.  The school was in a rural area and in a very peaceful setting.  This day happened to fall on a holiday (Guru’s Birthday), so there was lots of chanting and praying in the village which was broadcast over the loudspeaker so we only experienced the serenity in between prayers and it was quite a contrast compared to the loudness of urban Punjab.  We met the teachers and students at the first school.  This school had both primary and elementary classes.  The first class we visited was pre-primary where the youngest of children start their learning.  The classroom was very bright and had many teaching aids up on the walls.  There were no desks or chairs as children at that age mainly learn by playing and furniture would just be in the way.  We then visited third grade class where there were small desks appropriate for the children.  Also the bottom parts of the walls were actually black boards all around, so that children can utilize them instead of wasting paper.  This seemed very logical to us and students were utilizing them very well.  The older grades had larger furniture and more advanced learning aids.  There was also a room that was devoted to technology studies, creative writing, and reading.  Each class was scheduled for a period in this room so they can take advantage of it.  Overall the school was designed with a lot of thought and was extremely functional.  The office/staff room was also decorated with motivational aids and displayed all the trophies and recognition that was awarded to the school.  We were told about all the little details of how school spirit is built, how the infrastructure is maintained, and how teachers are very well treated at the schools.   This was also apparent from our observations.  Of course no visit would be complete without us being offered water, soda, chai, and this time also vegetable pokora.  The staff was really very gracious and sincere.  We have had a great reception from all our hosts at every place we visit.

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After we drove over to a second school which was already empty of students as they were dismissed due to the holiday.  This school also had a “kitchen garden” where students learn how to grow plants.  We were shown a classroom that was designed and implemented by Disney and was very colorful.  Once again we had a change to interact with teachers and staff.

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On the way back to Ludhiana East office Mr. Harpreet took us to a Dharba (roadside restaurant) where they server very fresh, delicious and inexpensive food.

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The day ended with us being welcomed to return any time and us thanking the hosts very much for their hospitality.  We spent Friday night in 711, discussing the week and sharing some stories.  It ended up being a late night, but since we knew that Saturday will be a bit more of a relaxed day we allowed ourselves to stay up way past midnight.

Saturday – Catch Up and Shopping Day

Today was a “catch up day”.  I worked on the blog and some email.  Some of the team went shopping in the morning.  I went for a long walk exploring the city and to buy some work shirts.  In the afternoon we all got together to go scarf shopping with Jaspreet.  Jaspreet has a friend who has a shop with scarves and we got a 25% discount on everything.  There were so many scarves.  Everyone ended up getting something.  I picked up 3 scarves but will likely come back for some more.


We decided not to do a big dinner since we were leaving at 7am the next day for Amritsar.  As we need to have our heads covered we arranged to get turbans the next morning with a local shop owner.  Tomorrow, the Golden Temple and the Wagah border ceremony, and many many hours on a bus.